Refund policy
Overview
We hope your Fling order arrives safely and that you love it as much as we do. If something isn’t right, we’re here to help.
This policy applies to damaged, faulty, or incorrect items only.
Damaged, Faulty & Incorrect Items
Risk in the goods passes to you upon delivery.
If your order arrives visibly damaged, you must refuse delivery where possible. If delivery is accepted, we are unable to lodge a courier damage claim, as responsibility transfers at the point of acceptance.
If you are unable to refuse delivery, please inspect your order immediately upon receipt and contact us within 3 working days if there is an issue.
Please email:
Include your order number and clear photos of the issue where possible.
Once reviewed, we will assess the situation and offer a resolution where appropriate, which may include:
- Replacement product
- Store credit
- Refund (where required under the NZ Consumer Guarantees Act)
Returns Policy
We do not accept returns for change of mind.
Returns will only be accepted where:
- The product is faulty
- The product is damaged on arrival (and reported in line with the conditions above)
- The wrong item has been sent
All items must be:
- Unused
- In original packaging
- In the same condition received
We reserve the right to decline returns that do not meet these conditions.
How to Report an Issue
To start a claim, contact:
Items sent back without prior approval will not be accepted.
Return shipping costs are the responsibility of the customer unless otherwise agreed.
Refunds
Approved refunds will be processed to your original payment method.
Please note:
- Bank processing times may vary
- Shipping costs are non-refundable unless the item was faulty or incorrect
Contact Us
For any questions about returns or refunds, contact: